Returns Policy
Last updated: September 27, 2026
1. Our Commitment
We want you to shop with confidence. If an appliance arrives damaged, faulty, or different from what you ordered, Aparato will work with you to make it right. This policy explains what qualifies for a return and how the process works.
2. Eligible Returns
We Accept Returns For
- Products damaged in transit
- Faulty or defective appliances
- Incorrect items delivered
- Items missing parts noted in the listing
Non-Returnable
- Used or installed appliances
- Items damaged by misuse or improper installation
- Products without original packaging
- Clearance or "as-is" items
3. Timeframe
Please report any issue within 48 hours of delivery by contacting us on WhatsApp with your order ID, a short description, and a photo of the problem. Reports made after this window are handled at our discretion.
4. How to Start a Return
- Message us on WhatsApp with your order ID and a photo of the issue.
- Our team reviews and confirms eligibility within one business day.
- If eligible, we arrange pickup of the item from your location.
- On inspection, we offer a replacement, a repair, or a refund to your original payment method.
5. Refunds
Approved refunds are issued to the original payment method. Bank transfer refunds are processed within 3–5 business days after the returned item is inspected. We will keep you updated at every step via WhatsApp.
6. Warranty Note
Manufacturer warranties on appliances apply in addition to this policy. For warranty claims outside the 48-hour return window, contact us and we will help coordinate service with the brand.